To download the app to your mobile device, visit the app store appropriate to your device:

Click Search on the left side menu to find all your commute options. Put in your start and ending locations to see what trips have been posted near you!

Are no ride-matches appearing? As new users join and the app grows, more ride-matches will become available so be sure to check the app regularly and encourage fellow employees and peers to join! 

When you register as a driver – it will ask you to enter a photo of your vehicle. This is to ensure the passenger you are meeting with is easily able to identify your vehicle, and confirm you’re the driver they have set up a ride with.

You can either take a photo of your vehicle – or search for a photo of your vehicle online. The size of vehicle must fit within the window you see on the screen upon upload. Our experience is it is better to use a smaller sized photo from a website than using a larger sized photo taken with your own camera. A .jpeg is the only format of photo accepted. You will not be able to post a ride until you have completed uploading a photo of the vehicle. 

All payments are done through the app when you book a trip. The Commute Platform uses Stripe to securely process payments.

Mileage rates are identifies based on current CRA rates. 

CRA’s 2024 automobile allowance rates for all provinces are: 

• 70¢ per kilometre for the first 5,000km driven 
• 64¢ per kilometre after that 

Please note that you may not run your commercial enterprise through the Copmmute Platform and this platform is solely for the purpose of supporting local commuters to offset personal expenses.

The app defaults to entering trips as return trips. If you want to post a single one-way trip – be sure to uncheck the return-trip box before entering times. 

If you are traveling out of town for an event that extends over 24 hours – post the trip as two single one-way trips. Be sure to uncheck the return-trip box before entering times. 

Many rewards are available through the Commute Platform. Visit the Rewards page to see what contests and redemptions are currently available.

The platform is designed to help connect users to transit options and ride-matching opportunities. Here are some tips for safe traveling:

• Consider connecting with the driver/commuter prior to traveling 
• Meet up in common public spaces
• Be selective with whom you share personal details 
• Check that the vehicle and driver match what is outlined on the app 
• Communicate to a friend or family member where and when you’ll be traveling 
• Rate your driver or passenger to share positive experiences using the app 

Yes – following a trip – the app sends you a notification of how you can rate both the driver and passenger.

 If no trip ride-matching opportunities are appearing, there may be a few reasons for this: 

• There may be not be any trips posted that align with the times and locations you have identified. As new users join and the app grows, more ride-matching opportunities will become available so be sure to check the app regularly and encourage fellow employees and peers to join! 
• Trips need to be within an hour of each other in order for it to appear in the app. If the person you are trying to commute with is not within the same timeframe, it will not appear. 
• If a trip is posted within an hour of its departure time – it may not be visible to other users. Plan ahead and post the ride you are offering early to ensure it is visible to the most users. 

If you are still having challenges, please contact us.

The platform is designed to connect users and it is up to the responsibility of the users to find alternative transit option if a ride does not show up. To help prevent this from happening, we recommend connecting with driver/passenger ahead of travel to communicate travel times and pick up/drop off locations. You can chat with your driver/passenger securely through the application.

Yes, passengers and drivers can cancel the ride easily at any time.